Frequently asked questions

WelcomeIn is built for independent restaurants and small chains that want a modern digital experience. Whether you run a single location or a multi-location group, WelcomeIn gives you the tools to grow direct business and simplify operations—with multi-tenant architecture designed to scale with you.

Yes. WelcomeIn is built as a multi-tenant platform from day one—supporting organizations, brands, and multiple locations. You can oversee menus, orders, reservations, staff, and analytics across all your restaurants from a single dashboard.

Absolutely. WelcomeIn gives your restaurant a branded ordering experience so customers can browse your menu, build a cart, check out, and track their order—all directly from your website. No third-party apps, no commissions on orders.

Yes. Reservations and waitlist management are built right into the platform. Guests get a smooth booking experience with automated confirmations and reminders, while your staff gets a cleaner way to manage check-ins, seating flow, and table assignments.

Yes. WelcomeIn provides built-in analytics dashboards so you can track ordering trends, guest activity, review performance, and operational metrics. See what's working across every location and make data-driven decisions.

WelcomeIn includes an automated notification pipeline for email and SMS. Order confirmations, reservation reminders, waitlist updates, and review requests are all sent automatically—keeping guests and staff in the loop without manual effort.

WelcomeIn supports role-based access control with roles like organization owner, location manager, staff, host, and kitchen staff. Each role sees only what they need, and permissions are scoped to the right organization and location.

Setup is straightforward. You add your menu with categories, items, and modifiers, configure your location settings and staff roles, and launch your customer experience. Most restaurants are up and running within a few days.

No. WelcomeIn charges a simple monthly subscription—not commissions on your orders. Your revenue stays your revenue.